RBP From the Front Lines: How Do You Measure Great Member Experience? With Baby Pictures

ClaimTalk Ep. 4

How do you silence RBP noise? In this month’s episode of ClaimTalk, we interview rock star member advocate Amanda Ogg, and our training manager, Lori Van Groningen, about how they approach the challenges facing our members. There would be no headache-free direct access to care or cute baby pictures without their efforts.

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